FAQ – Frequently Asked Questions

📦 Shipping & Delivery

🔸 Shipping Costs

  • Germany: €3.90

  • Austria: €5.90

  • Netherlands: €5.90

  • Switzerland: €9.90

âś… Free Shipping From:

  • €69 order value within Germany, Austria, and the Netherlands

  • €99 order value to Switzerland and all countries outside the EU

⏱️ Delivery Times (Business Days)

  • EU: 5-7 business days

  • Non-EU & international 7–14 business days

As soon as your package has been shipped, you will receive an email with a tracking link so you always know where your order is.

🔍 Shipment Tracking

Yes!
As soon as your package has been handed over to DHL, you will receive an email with your tracking number.

đźš› Returns

Can I return my order?
Yes — you have 14 days to try out your order at your leisure.
If something doesn’t fit, you can return it.
Return shipping costs are borne by the buyer.